Membership FAQ

Getting Started

Visiting As A Member

Member Ticketing

Membership Preferences

 

Getting Started

How do I join, renew, or give the gift of membership?
When you’re ready to join as a member you can do so in the following ways:

Membership
de Young Museum
50 Hagiwara Tea Garden Dr
San Francisco CA 94118

You can renew by any of these methods, but we’ll also make it easy and send you renewal notices by mail and email for your convenience. Looking for auto-renewal? We’d love to hear from you as we look into this option for the future.

Share the gift of membership with a family member or friend online or by phone at 415.750.3636. A gift packet can be sent directly to you or the gift recipient.

Can I apply my recent tickets towards a membership?
Yes! Learn more about applying the cost of your recent tickets towards a membership.

Who is eligible for a discounted membership?
Discounted memberships are available to seniors ages 65+, out-of-state residents, current teachers, and current students. Proof of eligibility is required. Sign up at the membership desk at either museum or contact Member Services for more information at 415.750.3636.

Is my membership tax-deductible?
Yes! Membership is fully tax-deductible. The Corporation of the Fine Arts Museums is a 501 (c) (3) organization; employer identification number 94-3045948.

Where is my member ID number?
You can view your member ID number in several places if needed:

  • On your membership card
  • On the header of your member monthly newsletter
  • On the address label of your Fine Arts magazine
  • On your mailed renewal reminder

When Does My Membership Expire?
Memberships are valid for twelve full months. When a membership is renewed, the renewal period begins where the current membership year ends. Verify your membership online to view your account details, including expiration date.

Can I become a member through my charitable trust, foundation, or donor-advised giving fund?
Yes, we do accept contributions via charitable trusts, foundations, or donor-advised funds as our memberships are fully tax-deductible. Contributions should include membership number and contact information to allow for speedy processing.

The Museums also offer a variety of tools for informed decision-making and numerous gift options that can fulfill your personal and financial goals. This commitment is supported each year by many thoughtful and forward-thinking individuals who give through their estates. Estate planning offers donors the opportunity to transform a love of art into a lasting cultural legacy for the Museums and the community. Learn more about planned giving.

Can I use my company’s matching gift program to make a contribution?
Double your impact at no additional cost to you through your employer’s matching gift program. Contact your human resources department to see if your company matches charitable donations. Matching-gift forms can be mailed to the address below.

Development Department
Fine Arts Museums of San Francisco
50 Hagiwara Tea Garden Drive
San Francisco, CA 94118

Note: Matching-gifts do not apply towards membership benefits.

Can a membership be cancelled or refunded?
Membership contributions are a charitable donation. Contributions are non-refundable non-transferable. You may unsubscribe from member communications at any time by contacting Member Services or following the unsubscribe link at the bottom of the email.

Membership benefits may be revoked in serious cases of misuse, such as unauthorized resale of member tickets.

Visiting As A Member

Do I need to carry a membership card or photo ID?
Your membership card is convenient but not required when visiting the de Young and Legion of Honor. Enjoy the benefits of your membership and gain access to the Museums by simply presenting your photo ID at the membership desk.

If you have a Contributor-level or higher membership with reciprocal benefits, we recommend carrying your membership card affixed with reciprocal stickers to show proof of eligibility at participating institutions around the Bay Area and beyond.

Replacement membership cards are available by request. Paper membership cards are available at no cost, while plastic membership cards are available for a $5 fee.

Can I share a membership with family or friends?
Memberships at the Dual-level and above allow for two named members on the account and are a great way to share the benefits of membership. All membership materials and communications will be sent to a single household address. Daily guests, including children, must always be accompanied by one of the members on the account.

Can anyone use my membership?
Memberships are non-transferable. Benefits are intended for the named member and their accompanied guests to enjoy together throughout the year.

What should I do during my first visit to the de Young or Legion or Honor?
Once you’ve checked out what’s on view at the de Young or Legion of Honor and picked a location, here are some of our favorite visiting tips and tricks.

  1. Wear comfortable shoes. There is so much to see and a lot of ground to cover at either museum location.
  2. Pick up a map at the front desk when entering the museum.
  3. Discover hidden treasures of the American-art collection with Google Lens.
  4. Let creativity bloom at our de Youngsters Studio.
  5. Feel the dramatic power of the Legion of Honor’s Spreckels Organ at a free organ concert.
  6. Join a free daily docent tour.
  7. Go back to the drawing board with sketching in the galleries on Saturdays.
  8. Soak up a serene moment in the Osher Sculpture Garden.
  9. Enjoy your free daily access to the permanent collections with member benefits!

Are wheelchairs or other assistive devices available?
We are committed to offering services that make Museum collections, exhibitions, and programs accessible to all visitors. Wheelchairs are available on a first-come, first-served basis at museum entrances and at coat check. Wheelchairs cannot be reserved in advance, but supplies are plentiful. Read more about accessibility features at the Museums.

How can I take a docent tour?
Docent tours are free with museum admission. Some tours require sign-up on the day of your visit. Reservations are not taken. Private docent-led tours of the permanent collections or special exhibitions are offered to groups of 10 or more guests for a fee. Learn more.

Special Exhibition docent tours are not offered during the opening weekend and closing weekend of exhibitions. During peak times, such as weekends and holidays, these tours fill up quickly. For timed exhibitions, the time on your ticket does not need to correlate with the time of the docent tour.

Do you offer any reciprocal benefits?
Take your benefits around the Bay Area and beyond when you visit one of over 1,000 reciprocal partners.We participate in two reciprocal membership programs: the Western Reciprocal Program and the North American Reciprocal Program. Members at the Contributor-level and above receive these reciprocal benefits on top of their every day de Young and Legion of Honor privileges. Learn more.

Member Ticketing

Do members need to book tickets?
Members receive free general admission tickets every day. For ticketed special exhibitions, limitations may apply. We recommend always booking in advance for ticketed special exhibitions to ensure the date and time of your visit fits your needs. Tickets may be reserved in advance online, by phone, or in-person at the membership desk for a future date.

Book Tickets:

  • Online at tickets.famsf.org
  • By phone at 800.777.9996 (Available 24 hours a day, 7 days a week, 365 days a year)
  • By phone at 415.750.3636 (Monday–Friday, 9 am–5 pm)

How many tickets do members receive?
Members may visit as often as they’d like and receive unlimited general admission up to their daily ticket allotment each day. Special exhibition tickets are limited for the run of an exhibition.

Daily Ticket Allotments by Membership Level
IndividualDualFamily*Contributor*Enthusiast*Partner*
244444

 

*Includes Free Special Exhibition Admission for Children 17 and Younger

Special Exhibition Ticket Allotments by Membership Level
 Tickets Per ExhibitionYouth Tickets Per Exhibition
Individual and Discounted80
Dual160
Family and Above1624

 

All special exhibition tickets are first come, first served; advance reservations are strongly recommended. Guests and children must be accompanied by a member.

How does timed ticketing work?
Some exhibitions have timed-entry to provide an enjoyable gallery experience and to reduce lines. With a timed-ticket, you receive a time slot for entry to the special exhibition and you can spend as long as you’d like within the exhibition. If you arrive late, we’ll do everything we can to allow you into the exhibition as soon as space is available.

Membership Preferences

Can I “go green” with my membership?
Limit the paper mail you receive by switching to all electronic communications from the Museums. You can receive monthly newsletters, event invitations, e-renewal reminders, and special offers all via email. Contact Member Services to make the switch.

Member Services
415.750.3636
membership@famsf.org
Monday–Friday, 9 am–5 pm

How can I update my contact details?
Contact Member Services to review or make updates to your account details.

Member Services
415.750.3636
membership@famsf.org
Monday–Friday, 9 am–5 pm

How can I hear about upcoming exhibitions, programs, and events?
We’d love to stay in touch. Sign up for our email newsletter! Make sure your membership contact details include your preferred email to receive our exclusive members-only communications.

We hope that the above information is helpful to you. Not sure you’ve found the right answer? Contact us to speak with a friendly and knowledgeable staff member.

Member Services
415.750.3636
membership@famsf.org
Monday–Friday, 9 am–5 pm